Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Scene Cleaners Chicago website (“Website”).

By accessing or using this Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

These Website Terms do not replace any separate service agreement, work authorization, estimate, contract, insurance assignment, or other agreement entered into between Scene Cleaners Chicago (“Scene Cleaners,” “we,” “us,” or “our”) and a customer.

1. Our Services

Scene Cleaners provides professional cleanup and restoration services for residential and commercial properties.

Services may include:

• Biohazard cleanup

• Trauma and crime scene cleanup

• Unattended death cleanup

• Blood and bodily fluid cleanup

• Fire and smoke damage restoration

• Water damage restoration

• Mold remediation

• Hoarding cleanup

• Sewage cleanup

• Emergency cleanup

• Cleaning, sanitizing, deodorizing, and restoration services

• Other related cleanup and property-restoration services

Specific services, pricing, scope of work, and availability depend on the circumstances of each project.

2. 24/7 Emergency Service

Scene Cleaners may advertise 24/7 emergency-response services.

While we make reasonable efforts to respond quickly, advertised emergency availability does not guarantee a particular arrival or completion time.

Response times may be affected by location, weather, road conditions, personnel availability, emergency demand, property access, hazardous conditions, government restrictions, or circumstances outside our reasonable control.

If there is an immediate threat to life, personal safety, or public safety, contact 911 or the appropriate emergency authority before contacting a cleanup or restoration company.

3. Quotes and Estimates

You may request a quote or estimate through our Website or by telephone.

Any preliminary quote provided without a complete inspection may be subject to change.

Final pricing may depend on factors including:

• Type and extent of contamination or damage

• Property size

• Materials affected

• Labor required

• Equipment required

• Disposal requirements

• Emergency or after-hours response

• Hidden or previously unidentified damage

• Structural conditions

• Mold or microbial growth

• Hazardous materials

• Required third-party services

Additional conditions discovered after work begins may result in changes to the scope, price, or completion schedule.

Any applicable written estimate, work authorization, or service agreement will govern the actual services provided.

4. Scheduling and Property Access

Customers are responsible for providing Scene Cleaners with reasonable and lawful access to the property where services are requested.

By requesting service at a property, you represent that you are the property owner or otherwise have sufficient authority to authorize Scene Cleaners to enter the property and perform the requested work.

Customers should notify us of known hazards, unsafe structural conditions, animals, utilities, chemicals, weapons, contamination, or other conditions that could affect the safety of our personnel.

We may postpone, suspend, or refuse work if conditions present an unreasonable safety risk.

5. Biohazard and Hazardous Conditions

Biohazard cleanup can involve bloodborne pathogens, bodily fluids, infectious materials, human or animal waste, sharps, chemicals, biological contamination, and other hazardous materials.

Customers and unauthorized persons should not enter contained or restricted work areas unless authorized by Scene Cleaners or appropriate authorities.

Scene Cleaners may establish containment zones, require occupants to leave an area, remove contaminated materials, and implement other safety procedures reasonably necessary to perform the work.

The customer agrees to follow reasonable safety instructions provided by Scene Cleaners during remediation.

6. Mold and Environmental Conditions

Mold and microbial growth may result from moisture, leaks, flooding, humidity, ventilation problems, or other environmental conditions.

Scene Cleaners may remediate identified contamination, but customers are responsible for correcting underlying building, plumbing, roofing, drainage, HVAC, or moisture problems unless correcting those conditions is expressly included within our agreed scope of work.

No remediation company can guarantee that mold will never return if moisture or other conditions capable of supporting mold growth recur.

7. Restoration Results

Scene Cleaners aims to clean, remediate, restore, or stabilize affected areas using appropriate professional methods.

However, some materials or personal property may be permanently damaged by fire, smoke, water, sewage, mold, biological contamination, chemicals, or other conditions before our work begins.

Accordingly, restoration to an exact pre-loss appearance or condition cannot always be guaranteed.

In some cases, materials may need to be removed and replaced rather than cleaned or restored.

8. Insurance Claims

Scene Cleaners may communicate or work with insurance companies and insurance adjusters when authorized by a customer.

However, Scene Cleaners does not control insurance coverage decisions.

We do not guarantee that:

• Your insurance company will cover a loss

• A claim will be approved

• An insurer will pay the full amount invoiced

• An insurer’s estimate will match our estimate

• Deductibles or exclusions will not apply

Unless otherwise agreed in writing, the customer remains responsible for charges for services authorized by the customer regardless of whether an insurance company pays all or part of a claim.

9. Website Service Requests

Submitting a contact form, requesting an estimate, requesting an emergency quote, or contacting Scene Cleaners through the Website does not by itself create a binding service contract.

A service relationship may require additional confirmation, authorization, an estimate, work order, service agreement, deposit, or other documentation.

10. Health and Safety Information

Information on this Website concerning mold, bacteria, biohazards, contamination, fire damage, water damage, or other potentially hazardous conditions is provided for general informational purposes.

Website content is not medical advice.

If you believe you have been exposed to a dangerous substance or are experiencing a medical emergency, seek appropriate medical assistance.

If there is an immediate emergency or danger to life, contact 911 or the appropriate emergency authority.

11. Customer Responsibilities

Customers agree to provide accurate information relevant to the requested work.

Customers should disclose known conditions that could affect the safety or scope of a project, including:

• Hazardous materials

• Structural instability

• Sewage contamination

• Chemicals

• Weapons or sharps

• Electrical hazards

• Animals

• Known mold

• Biological contamination

• Other potentially dangerous conditions

Scene Cleaners is not responsible for delays, additional costs, or damages caused by material conditions that were concealed or not reasonably discoverable during an initial assessment.

12. Photographs and Documentation

Scene Cleaners may photograph or document affected areas before, during, and after work for purposes such as:

• Damage assessment

• Project documentation

• Insurance documentation

• Work verification

• Quality control

• Recordkeeping

• Regulatory compliance

Use of identifiable private-property or sensitive-scene photographs for advertising or promotional purposes will be subject to appropriate authorization.

13. Website Content

We make reasonable efforts to provide accurate information through the Website.

However, descriptions of services, processes, response times, results, pricing, availability, and other information may change.

Website content should not be interpreted as a guarantee regarding a particular project.

A site inspection and written scope of work may be required to determine appropriate services.

14. Intellectual Property

Unless otherwise indicated, the Website and its content—including text, photographs, graphics, logos, videos, designs, and other materials—are owned by or licensed to Scene Cleaners and are protected by applicable intellectual-property laws.

You may use the Website for personal and informational purposes.

You may not reproduce, modify, distribute, commercially exploit, republish, scrape, or create derivative works from Website content without appropriate authorization, except as permitted by law.

15. Acceptable Use

You may not use the Website:

• For unlawful or fraudulent purposes

• To transmit malware or harmful code

• To interfere with Website operation or security

• To gain unauthorized access to systems or data

• To impersonate another person or entity

• To submit knowingly false or misleading service requests

• To scrape or systematically extract Website content without authorization

• To violate another person’s privacy or intellectual-property rights

16. Third-Party Websites and Services

Our Website may contain links to or integrations with third-party websites or services.

Scene Cleaners does not control and is not responsible for third-party websites, their availability, security, accuracy, content, privacy practices, or terms.

Your use of third-party services may be governed by separate terms and policies.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its general informational content are provided on an “as is” and “as available” basis.

We do not warrant that the Website will always be uninterrupted, error-free, secure, or free from harmful components.

This Website disclaimer does not replace or modify any warranties or obligations expressly provided in a separate written service agreement.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Scene Cleaners and its owners, employees, agents, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from access to or use of this Website.

Nothing in these Website Terms is intended to exclude liability that cannot legally be excluded or to override the terms of an applicable written service agreement.

19. Privacy

Your use of the Website is also subject to our Privacy Policy.

The Privacy Policy explains how information submitted through or collected by the Website may be handled.

20. Governing Law

These Terms and use of this Website are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Disputes concerning actual cleanup or restoration services may also be governed by the terms of the applicable estimate, work authorization, service contract, or other written agreement.

21. Changes to These Terms

Scene Cleaners may modify these Terms periodically.

Updated Terms will be posted on this page, and the “Last Updated” date will be revised accordingly.

Continued use of the Website after updated Terms are posted constitutes acknowledgment of the revised Terms to the extent permitted by law.

22. Contact Us

Questions concerning these Terms may be directed to:

Scene Cleaners Chicago
1020 W Fullerton Ave Ste G
Addison, IL 60101

Email: Info@scenecleaners.com
Phone: (331) 871-7080
24/7 Service Line: (630) 791-7113