Privacy Policy

Scene Cleaners Chicago (“Scene Cleaners,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, scheduling service, contacting our emergency response team, or otherwise interacting with us.

This Privacy Policy describes how we may collect, use, disclose, and protect information obtained through our website and related communications.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Property or service address

• Information submitted through contact, quote, or service-request forms

• Details about the property or cleanup/restoration services requested

• Preferred appointment dates or times

• Photographs or other materials you choose to provide

• Insurance-related information when relevant to a restoration or cleanup claim

• Communications between you and Scene Cleaners

• Billing or payment-related information

• Any other information you voluntarily provide

Because some of our services involve sensitive circumstances, information you provide may reveal details about property damage, accidents, trauma scenes, biohazard conditions, unattended deaths, hoarding situations, or other private circumstances.

We ask that you provide only the information reasonably necessary for us to respond to your request.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate geographic location derived from an IP address

• Date and time of visits

• Website interactions

• Other technical information relating to your use of the website

We may use this information to operate, secure, analyze, troubleshoot, and improve our website.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide website functionality, analyze traffic, remember preferences, measure website performance, prevent fraud or abuse, and support marketing activities.

Some cookies or tracking technologies may be provided by third-party services, including analytics providers, advertising platforms, security services, embedded content providers, or other technology partners.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we may request consent before using certain non-essential cookies or tracking technologies.

4. How We Use Your Information

We may use personal information to:

• Respond to inquiries

• Provide emergency-response assistance

• Prepare or schedule estimates

• Schedule cleanup or restoration services

• Determine the nature and urgency of requested services

• Communicate regarding appointments and projects

• Provide customer service

• Coordinate restoration or cleanup work

• Communicate regarding insurance claims when authorized

• Process payments and maintain transaction records

• Maintain business and service records

• Improve our website and services

• Analyze website usage and performance

• Protect against fraud, abuse, and security incidents

• Comply with applicable laws and regulations

• Protect the safety, rights, and property of Scene Cleaners, our employees, customers, and others

5. Sensitive Service Information

Scene Cleaners provides services that may involve highly sensitive situations, including biohazard cleanup, trauma and accident cleanup, crime scene cleanup, unattended death cleanup, hoarding cleanup, water or fire damage, sewage contamination, and other emergency conditions.

We recognize the sensitive nature of these situations and take reasonable steps to handle information associated with them discreetly and appropriately.

Information concerning a customer’s circumstances will be used primarily for providing requested services, maintaining appropriate records, communicating with authorized parties, satisfying legal or regulatory obligations, and protecting the safety of our customers and employees.

6. Photographs and Property Documentation

Scene Cleaners may photograph or otherwise document property conditions when reasonably necessary to assess damage, document work performed, communicate with customers or authorized insurance representatives, maintain project records, or support an insurance claim.

Such documentation may contain information about a customer’s property or circumstances.

We will not intentionally use identifiable photographs of a customer’s private property, trauma scene, or sensitive circumstances for advertising or promotional purposes without appropriate authorization.

7. Insurance Information

When our services involve an insurance claim, you may provide information concerning your insurance company, policy, claim, adjuster, or other relevant details.

We may use or disclose this information as reasonably necessary to communicate with your insurer, adjuster, property manager, contractor, or another authorized party regarding the applicable project.

Providing insurance information does not guarantee that an insurer will approve or pay any claim.

8. How We Share Information

Scene Cleaners does not sell personal information in the ordinary meaning of the term.

We may disclose information to third parties when reasonably necessary to operate our business or provide requested services, including:

• Website hosting and technology providers

• Email and communications providers

• Website analytics providers

• Payment processors

• Insurance companies and adjusters when authorized or appropriate

• Contractors and service providers assisting with a project

• Waste disposal or remediation providers where necessary

• Professional advisers

• Government or regulatory authorities when required by law

• Law enforcement when disclosure is legally required

We may also disclose information when reasonably necessary to protect health or safety, investigate fraud, respond to legal proceedings, comply with regulatory requirements, or protect our legal rights.

9. Payment Information

If electronic payment functionality is offered, payments may be processed through a third-party payment provider.

Payment card or banking information may be transmitted directly to the applicable payment processor and may not be stored directly by Scene Cleaners.

Third-party payment processors have their own privacy and security practices, which may be governed by separate policies.

10. Communications and Marketing

We may use the contact information you provide to communicate with you about an inquiry, estimate, appointment, project, payment, or service.

If you separately consent to marketing communications, we may also send promotional information, company updates, or service information.

You may opt out of promotional email communications by using the unsubscribe mechanism provided in the applicable email or by contacting us.

Service-related and transactional communications may continue when necessary even if you opt out of marketing communications.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services

• Maintain business and project records

• Document completed restoration or cleanup work

• Address insurance or billing matters

• Resolve disputes

• Satisfy legal, regulatory, tax, insurance, or accounting requirements

• Protect our legitimate business interests

Retention periods may vary depending on the nature of the information and services provided.

12. Data Security

Scene Cleaners uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, destruction, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

13. Third-Party Websites

Our website may contain links to third-party websites, social-media services, insurance resources, payment providers, or other external websites.

Scene Cleaners does not control these third parties and is not responsible for their privacy, security, or data practices.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Children’s Privacy

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through the website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding personal information we maintain about you.

These may include rights to request access to, correction of, or deletion of certain personal information.

You may contact us using the information below to submit a privacy-related request. We may take reasonable steps to verify your identity before processing certain requests.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or applicable law.

When changes are made, the updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Scene Cleaners Chicago
1020 W Fullerton Ave Ste G
Addison, IL 60101

Email: Info@scenecleaners.com
Phone: (331) 871-7080
24/7 Service Line: (630) 791-7113